Skip to content

    Refund & Returns Policy

    Your satisfaction matters. If you're not happy with your purchase, here's how we handle returns and refunds.

    30-Day Return Window

    You have 30 days from the date of delivery to initiate a return. Items must be in their original condition to qualify for a full refund.

    Return Conditions

    • β€’ Item must be unused, unworn, and unwashed.
    • β€’ All original packaging, tags, and labels must be intact.
    • β€’ Items must be free of odors, stains, or signs of use.
    • β€’ Proof of purchase (order confirmation email) is required.

    Non-Returnable Items

    For hygiene and safety reasons, the following items cannot be returned once opened or used:

    • β€’ Mouthguards and groin protectors
    • β€’ Hand wraps (once removed from packaging)
    • β€’ Any protective gear showing signs of use or wear
    • β€’ Custom or personalized items
    • β€’ Items purchased during final sale or clearance events

    Refund Processing

    • β€’ Refunds are processed within 5–10 business days after we receive and inspect the returned item.
    • β€’ Refunds are issued to the original payment method.
    • β€’ Original shipping costs are non-refundable unless the return is due to our error.
    • β€’ You'll receive an email confirmation once your refund has been processed.

    Exchanges

    Need a different size or color? We offer free exchanges on eligible items within the 30-day window. Simply contact us and we'll arrange the swap. Exchanges are subject to availability.

    How to Initiate a Return

    1. Email us at support@ragefightgear.com with your order number and reason for return.
    2. We'll respond within 24–48 hours with a return authorization and shipping instructions.
    3. Ship the item back using a trackable shipping method (return shipping is at the customer's expense).
    4. Once received and inspected, we'll process your refund or exchange.

    EU/UK Statutory Right of Withdrawal

    If you are a consumer in the European Union, EEA, or United Kingdom, you have the statutory right to cancel your order within 14 days of receiving the goods, without giving any reason. This right is provided under:

    • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK)
    • EU Consumer Rights Directive 2011/83/EU

    Our 30-day voluntary return policy exceeds this statutory minimum, so you are already fully covered.

    Return shipping costs: Under the statutory right of withdrawal, you are responsible for the cost of returning the goods unless the item is faulty or not as described. We will refund the original delivery costs (standard delivery only).

    To exercise your right of withdrawal, contact us at support@ragefightgear.com with a clear statement of your decision to cancel (e.g., "I wish to cancel my order [order number]").

    Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We'll provide a prepaid return label and issue a full refund or replacement at no extra cost.